The Australian Charter of Healthcare Rights

VCGS is committed to providing accurate information, support, privacy and confidentiality and works within the principles of the Australian Charter of Healthcare Rights to protect your rights.

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

The Australian Charter of Healthcare Rights is also available in audio and 17 community languages.


VCGS recognises the importance of protecting the privacy and rights of individuals in relation to their personal information. Our privacy policy applies in respect of the information collected and used by both VCGS and our related bodies corporate (including Murdoch Childrens Research Institute (MCRI)). This policy has been developed in accordance with the Privacy Act 1988 (Cth) (Privacy Act) as amended from time to time. VCGS also complies with the Health Privacy Principles as set out in the Health Records Act 2001 (Vic) where applicable and as amended from time to time.

Freedom of Information

The Victorian Freedom of Information (FOI) Act 1982, gives you the right, subject to specified exceptions, to access documents held by VCGS. Ask your Genetic Counsellor or Clinical Geneticist how to request the release of your medical information, or you can complete and return the Freedom of Information Application Form located below.

For further information visit the Freedom of Information website.