### The Australian Charter of Healthcare Rights
VCGS is committed to providing accurate information and support and to protecting the privacy and confidentiality of your information. We work within the principles of the [Australian Charter of Healthcare Rights](https://www.safetyandquality.gov.au/australian-charter-healthcare-rights) to protect your rights.  

### Privacy policy
See our [general privacy policy](https://www.mcri.edu.au/mcri/legal/privacy-policy) (MCRI).

Rights and privacy

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We will take reasonable steps to ensure that all personal information we collect, use and disclose is accurate, up-to-date and complete. You may request access to any personal information we hold about you at any time.  There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.  

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. If the personal information we hold about you in incorrect, incomplete or inaccurate, we will take reasonable steps to correct the information without delay. In some circumstances where we correct or update a record, we may still require retention of the original record.  

You can also ask us to delete or de-identify the personal information we hold about you.  There may be instances where we cannot agree to your request, such as if we still need the personal information for the purpose for which we collected it, or in order to comply with our legal obligations.  If that is the case, we will once again give you written reasons for declining your request.  

If you wish to access your personal information, please contact us at vcgs@vcgs.org.au or contact the MCRI Privacy Officer privacy@mcri.edu.au 