prepair refunds
You may receive a full refund for prepair if:
- VCGS is unable to deliver the service request (e.g problems with first sample and you do not wish to provide another sample).
You may receive a partial refund^ for prepair if:
- You change your mind before any laboratory testing has taken place, or before your sample is sent to our overseas testing partner (if applicable).
- You provided incorrect information on your test request form/sample tube or performed the collection outside the recommended procedure (saliva only) and don’t wish to proceed with testing.
- You opted to have another carrier screening test after you placed an online order with VCGS.
- You paid for testing through our online saliva kit ordering portal but chose to have a blood sample collected and tested by another commercial laboratory.
^ partial refund covers the cost of saliva kits/blood collection, sample processing and administration.
A refund cannot be given if:
- Laboratory testing has commenced or has been completed.
What if I change my mind about which prepair option I want?
If you change your mind about which VCGS carrier screening option you want, you may be charged a fee for the cost of saliva kits/ blood collection and sample processing.
Contact our team if you have any questions